Important: ace78's Privacy Policy is developed in accordance with international data protection standards. By using the platform, you agree to this policy. If you have any questions, please contact us.
1 Introduction
Ace78 (referred to as "we" or "ace78") is a responsible online gaming platform operating under the ace78.fun domain. We believe that a user's Privacy a fundamental right. This Privacy Policy explains what personal information ace78 collects, how it is used, and how it is kept secure.
This Privacy Policy applies to all ace78 services — including the website, mobile app, live chat support, and email communications. By using ace78, you are considered to have accepted the terms of this policy.
Ace78 always operates with full transparency. We never sell your data or share it with third parties — the only exceptions are legal requirements or essential partners needed to operate the service.
2 What Information Is Collected
Ace78 only collects information that is genuinely necessary to provide the service. Collecting unnecessary or excessive data goes against our policy.
| Type of Information | Example | Mandatory? |
|---|---|---|
| Personal Identification Information | Full name, date of birth, nationality | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial information | Mobile Banking/Nagad/Rocket number, transaction history | Yes |
| Identity Verification Documents | Copy of NID, passport, or driving license | For KYC |
| Technical Information | IP address, device information, browser type | Automatic |
| Usage Information | Login time, game history, betting records | Automatic |
Ace78 never stores your full bank account number, card number, or PIN. Payment details are passed directly to the relevant payment provider.
3 Methods of Data Collection
Ace78 may collect your information through several methods. It is important that you are aware of each one.
- Directly from you: Information you provide directly during registration, KYC verification, support contact, or profile updates.
- Automatically: While using the ace78 website or app, technical information is collected through cookies, log files, and tracking pixels.
- Via Third Parties: Necessary information may be confirmed through payment providers (Mobile Banking, Nagad, Rocket) or identity verification services.
- From Public Sources: In certain cases, publicly available information may be verified for fraud prevention purposes.
Ace78 only collects data with your consent or for legitimate business purposes. Under no circumstances is irrelevant information collected.
4 Purpose of Data Use
Ace78 uses collected data solely for specific, lawful purposes. Each purpose is outlined transparently below:
- Account management: For managing registration, login, password resets, and profile updates.
- Identity Verification (KYC): To verify identity for compliance with legal obligations and fraud prevention.
- Financial transactions: For processing deposits, withdrawals, and bonuses.
- Customer Service: To resolve your complaints, questions, or issues.
- Security: To detect suspicious activity and keep your account secure.
- Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.
- Promotions & Offers: To send you relevant offers based on your preferences (you can turn this off at any time).
- Platform Improvement: To conduct analytics that help improve the quality of ace78's services.
Ace78 does not sell your information to advertisers or marketing companies. ace78's marketing communications are exclusively for its own promotions.
5 Data Retention & Security
Ace78 uses industry-leading technology to protect your personal information. Our security infrastructure is continuously updated and monitored.
- SSL/TLS Encryption: All data transfers are protected with bank-grade 256-bit SSL encryption.
- Encrypted storage: Sensitive data stored on our servers is secured with AES-256 encryption.
- Access control: Only authorized personnel may access data, strictly on a need-to-know basis.
- Regular Audits: ace78's systems undergo regular security audits.
- Firewall Protection: Advanced firewall and DDoS protection are always active.
How long does ace78 retain your data? Data for active accounts is kept for the duration of the account. After account closure, certain data may be retained for up to 5 years to meet legal obligations.
Ace78 never stores your password in plain text. Passwords are always secured using strong hashing algorithms.
6 Sharing Data with Third Parties
Ace78 does not sell your personal information to third parties. However, limited data may be shared with trusted partners as necessary to operate the service.
| Partner type | What Information Is Shared | Purpose |
|---|---|---|
| Payment Providers | Information Required for Transactions | Deposit & Withdrawal Processing |
| KYC service provider | Identity Documents | Age & Identity Verification |
| Game Software Providers | User ID, game data | Game Management |
| Law enforcement agencies | As directed by court order | Legal obligations |
| Fraud Prevention Services | Suspicious Activity Information | Fraud Prevention |
All of ace78's third-party partners operate under strict confidentiality agreements. They may not use your data beyond the purposes specified by ace78.
7 Cookie Policy
The ace78 website uses cookies. Cookies are small data files stored in your browser that help enhance your browsing experience.
- Essential cookies: Login sessions, security tokens — the site cannot function without these.
- Functional Cookies: To remember your language preference and game settings.
- Analytics Cookies: To understand how pages are being used — however, these do not reveal any personally identifiable information.
- Marketing Cookies: To show you relevant ace78 promotions (you can opt out at any time).
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how ace78 functions.
Ace78 may use Google Analytics or similar analytics tools. Data collected through these tools is analyzed in aggregate and is not personally identifiable.
8 Your rights
As an ace78 user, you have important rights over your own data. ace78 fully respects these rights.
Right to Know
You can request to know what information ace78 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Deletion
You can request deletion of your data after account closure (within legal limits).
Right to Restrict Processing
You may object to the processing of your data in certain circumstances.
Right to Portability
You can request a copy of your data to download.
Right to opt out
You may opt out of marketing communications at any time.
To exercise these rights, contact the ace78 support team. ace78 typically responds within 7–14 business days. Some requests may not be fully fulfilled due to legal obligations.
9 Children's Privacy
Ace78 is a platform exclusively for adults. No one under the age of 18 is permitted to use ace78 ace78 does not knowingly collect personal information from minors.
If ace78 becomes aware that personal data has been collected from a minor, that information will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns should contact us right away.
If, as a parent or guardian, you believe your child is using ace78, please [email protected]- contact us. ace78 will address it as quickly as possible.
10 Policy Changes & Contact
Ace78 reserves the right to update this Privacy Policy as needed. For significant changes, ace78 will notify you via your registered email or a platform notification.
The date of each revision will be noted at the top of this page. Continued use of ace78 after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions or requests, please contact the ace78 support team:
- Email: [email protected]
- Live Chat: Directly on the ace78.fun website
- Support Hours: 7 days a week, 24 hours a day
This Privacy Policy applies to ace78's Terms and Conditions and Responsible Gaming Policy- compatible with. Read these documents as well for a complete picture.